Privacy policy
Privacy Policy
1. Contact
After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by email at support@kiriexplore.com.
2. Collecting Personal Information
Kiri Explore is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and manage your personal information when you visit or make a purchase from our website (“Site”).
When you visit our Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.
In this Privacy Policy, any information that can identify an individual is referred to as “Personal Information.”
I. Device Information
Purpose of collection
To load the Site accurately for you and perform analytics on Site usage to help us improve performance.
Source of collection
Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
Disclosure for a business purpose
Shared with our eCommerce platform provider, Shopify.
Personal Information collected may include
-
Browser type and version
-
IP address
-
Time zone
-
Cookie data
-
Pages or products viewed
-
Search terms
-
Interactions with the Site
II. Order Information
Purpose of collection
To provide products or services to you under our sales agreement, including:
-
Processing payments
-
Arranging shipping and delivery
-
Providing order confirmations
-
Communicating with you
-
Screening orders for fraud
-
Sending marketing communications if you have opted in
Source of collection
Collected directly from you.
Disclosure for a business purpose
Shared with Shopify and other service providers required for payment processing, order fulfilment, and delivery.
Personal Information collected may include
-
Name
-
Billing and shipping address
-
Payment details
-
Email address
-
Phone number
III. Customer Support Information
Purpose of collection
To provide assistance with enquiries, returns, exchanges, or product support.
Source of collection
Collected directly from you when you contact us.
Minors
Our Site is not intended for individuals under the age of 13. We do not knowingly collect Personal Information from children.
If you believe that a child has provided us with personal information, please contact us at support@kiriexplore.com, and we will take steps to remove such information.
3. Sharing Personal Information
We may share your personal information with trusted third-party service providers to help us operate our business, provide services to you, and fulfil orders.
Examples include:
-
Shopify (our eCommerce platform)
-
Payment processors
-
Shipping and logistics providers
-
Analytics and marketing tools
You can learn more about how Shopify handles personal information in their privacy policy.
We may also disclose personal information:
-
To comply with legal obligations
-
To respond to lawful requests from authorities
-
To protect our rights, safety, or property
-
To prevent fraud or abuse of our services
We ensure that third-party providers are required to handle your information responsibly and securely.
4. Behavioural Advertising
We may use your personal information to provide targeted advertising or marketing communications that may be relevant to you.
For example:
We use Google Analytics to understand how customers interact with the Site.
We may share information about your use of the Site, purchases, and interactions with advertising partners such as:
-
Meta (Facebook / Instagram)
-
Google
This may be done through cookies or similar tracking technologies.
Your Rights & How to Opt Out
You can opt out of receiving marketing communications from us at any time by:
-
Clicking “unsubscribe” in marketing emails
-
Contacting us at support@kiriexplore.com
You can also opt out of targeted advertising through platforms such as:
-
Facebook
-
Google
-
Bing
Or visit the Digital Advertising Alliance opt-out portal.
Cookies
We use cookies and similar technologies to improve your browsing experience, understand how our website is used, and deliver relevant advertising.
Cookies are small text files stored on your device that help websites function properly and remember your preferences.
Types of cookies we may use include:
Essential cookies
Required for core functionality such as navigation and checkout.
Analytics cookies
Help us understand site performance and visitor behaviour.
Marketing cookies
Used to deliver relevant advertising and measure campaign effectiveness.
Your Consent
By using our website, you consent to the use of cookies unless you disable them in your browser settings.
You can control or delete cookies at any time through your browser settings, though this may affect site functionality.
5. Using Personal Information
We use your personal information to operate and improve our services, including:
-
Offering products for sale
-
Processing payments and fulfilling orders
-
Shipping and delivery
-
Providing customer support
-
Sending updates about new products or offers (if you have opted in)
We only collect and use personal information where reasonably necessary for our business operations.
Data Retention
We retain personal information only as long as necessary to fulfil the purposes outlined in this policy, including legal, tax, or accounting obligations.
If you would like us to delete your personal information, please contact support@kiriexplore.com and we will take reasonable steps to do so where legally permitted.
Automated Decision-Making
Kiri Explore does not use automated decision-making systems that have significant legal or personal impact on customers.
However, our service providers (such as Shopify) may use automated systems to detect fraudulent transactions in order to protect customers and our store.
6. Selling Personal Information
Kiri Explore does not sell personal information to third parties.
We only share personal information with service providers when necessary to operate our business and deliver our services.
7. Your Rights
You have the right to:
-
Request access to personal information we hold about you
-
Request correction of inaccurate or outdated information
-
Request deletion of your personal information where applicable
To exercise these rights, please contact support@kiriexplore.com.
We may request identity verification before processing your request.
8. Cookies
A cookie is a small file downloaded to your device when you visit our Site. Cookies help the website recognise your browser and remember certain preferences.
Cookies may include:
-
Essential cookies for site functionality
-
Performance cookies for analytics
-
Advertising cookies for marketing
-
Social media cookies for embedded content
You can manage cookies through your browser settings at any time.
Note that disabling cookies may impact certain website features.
Do Not Track
Because there is no consistent industry standard for responding to “Do Not Track” signals, our website does not alter its data collection practices when such signals are detected.
9. Changes
We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes.
Updates will be posted on this page with the revised effective date.
10. Complaints
If you have concerns or complaints about how we handle your personal information, please contact us at:
